Introduction
Neon Internet (SA) collects information from Neon Internet (SA) registered customers and visitors to this website to improve the services we offer to you and to improve your online experience. We take your privacy very seriously. This privacy policy sets out details of the personal information we collect about you and the ways in which we may use that information. Our Privacy Policy may be subject to change from time to time so we strongly encourage you to check our online Privacy Policy Statement regularly.
When do we collect personal information?
We collect personal information from you when you register to become a Neon Internet (SA) customer and when you enter any promotions or competitions on this website. You may also be asked whether you would like to participate in surveys about this website to help us improve our service. Whether you participate in these surveys or not will be up to you.
What Information do we collect ?
When you apply for our service we need to know your:
· name
· address
· contact numbers
· date of birth
· drivers licence number
· In addition, we may require other information from/about you including but not limited to: country of origin and gender.

If you elect to pay for our services via credit cards we need to know your card details such as:
· type of card
· card number
· credit card verification number ("cvn")
· expiry dates
· name of card-holder
Some of the information we require from you is mandatory by law as well as for our purposes, that is, it enables us to set up and administer your account properly and ensure your account is secure and generally enables you to get the most out of our services.

Information collected from visits to other Web Sites hosted by our servers
Our web site contains links to other sites. Neon Internet (SA) is not responsible for the content and the privacy practices of other web sites and encourages you to examine each site's privacy policies and make your own decisions regarding the reliability and correctness of material and information found.

Please be aware that when you visit websites owned by third parties who are hosted on our servers, we have no control of the information that is kept or used by these third parties for their own purposes, and do not take any responsibility for their actions.

What may your personal information be used for?
If you are a Neon Internet (SA) customer, we may use the personal information to:
· collect payment from you
· verify that you are a Neon Internet (SA) customer if you call the helpdesk (for reasons of security, you will be asked for some of the details you provided during the registration process)
· tell you about any service related changes affecting your use of this website and any new features and functionality.
If you are a Neon Internet (SA) customer or you provide us with personal information in the context of a promotion or competition, we may use your personal information to:
· assess and develop Neon Internet (SA) products and services
· tell you about other Neon Internet (SA) products and special offers, provided that you choose to receive this information
· tell you about any products and services offered by other companies which we think might interest you, provided that you choose to receive this information.
If you choose to receive information about products and services of other companies, we will not disclose your personal information to those companies. If you decide that you want to receive further information from a particular company, you should contact that company directly.
You should be aware that if you subsequently give any personal information to another company, the uses to which that information may be put will be determined by that company's privacy policy. Our policy will no longer apply.
If you are a Neon Internet (SA) customer, you may at any time change your mind about receiving information from Neon Internet (SA) or other companies. If you initially chose to receive such information, and subsequently decide that you no longer wish to receive information about either our products and services or those of other companies, you can notify us in writing (email) anytime.
Disclosure of your Personal Information
We respect your privacy and take it seriously. As such, the information we collect from you is strictly confidential. We will not reveal, disclose, sell, distribute, rent, licence, share or pass that information on to any third parties, other than those who are contracted by Neon Internet (SA) to keep information, and that we are satisfied that there are adequate systems in place to ensure that the data collected is stored in a secure environment. For example, we may disclose your personal and or sensitive information to third parties for the establishment, exercise or defence of a legal claim. When you apply for Domain Name registration through us we need to disclose the information you provide us to the relevant Domain Name registration companies.

We may disclose the personal information, other information or data we collect from you for the purpose specified to you at the time of collection or for another purpose if:
· you would reasonably expect us to disclose it for that purpose; and
· that purpose is related to the purpose specified to you at the time of collection.
If we wish to disclose any of this personal information, information or data other than as set out above, we will not do so unless we have your express consent to do so.

Use of Cookies
A "cookie" is a piece of information, like a tag, which some websites create on your PC. Our cookies allocate each user of this website with a random number.
· This procedure does not entail the collection of any personal information. Our cookies will not be used to analyse your visits to other websites or track any internet searches you may undertake whilst on this website. Cookies are used to provide you with the best possible online experience.
· What if I don't want to accept cookies?
Your browser lets you choose whether to accept, not to accept or to be warned before accepting cookies. These settings can be found in the advanced preferences -
o In Internet Explorer select : Tools menu / Internet options / Security / Custom Level
o In Netscape 4.x select: Edit menu / Preferences / Advanced
Updating and amending your personal information
As a Neon Internet (SA) customer, you have control over the accuracy of your personal information. If, at any time, you wish to update or amend the personal information you have provided, you can do so in writing (email) anytime.

Third party sites
Our privacy policy does not apply to third party sites that you may access from this website. We recommend you familiarise yourself with the applicable privacy policy before entering any personal information on a third party site.

Security
We have implemented security measures to ensure that your personal information is protected. Your password is stored in an encrypted format. Information you provide to us on registration (including credit card details) is protected using encryption whenever it is transmitted over the Internet. In addition, we use a firewall to prevent third parties from accessing your personal information and other physical measures to prevent Neon Internet (SA) customers from accessing the personal information of other Neon Internet (SA) customers.

Changes to Privacy Policy
We recognise the importance of privacy to our customers and visitors and intend to remain at the forefront of developments in this area. We will keep this policy under review and any changes made from time to time will be posted on this website.

Consent
By disclosing your personal information to us or, if you have already registered, by continuing as a Neon Internet (SA) customer, you give your consent to the collection, storage, processing and use of your personal information by us as described in this privacy policy.